Cookie Policy
Effective Date: 6 November 2025
Last Updated: 6 November 2025
This Cookie Policy explains how Training Intelligence (TIQ) Ltd ("we," "us," or "our") uses cookies and similar tracking technologies on the TIQ Admin platform. This policy should be read in conjunction with our Privacy Policy.
Manage Your Cookie Preferences
You can control which cookies we use at any time by visiting your Privacy Settings page.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences, authenticate your identity, and provide a better user experience.
Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain on your device for a set period or until manually deleted).
2. Types of Cookies We Use
2.1 Essential Cookies (Always Active)
These cookies are necessary for the platform to function properly. You cannot disable these cookies as they are essential for core features like authentication, security, and session management.
- Authentication Tokens: Used to verify your identity and keep you logged in securely across pages
- Session Cookies: Manage your active session and ensure secure communication with our servers
- Security Tokens: Protect against Cross-Site Request Forgery (CSRF) attacks and other security threats
- Cookie Consent Preferences: Remember your cookie consent choices so we don't ask you repeatedly
Duration: Session cookies expire when you close your browser. Authentication tokens typically last 24 hours or until you log out.
Legal Basis: Necessary for contract performance (providing the learning platform service).
2.2 Analytics Cookies (Optional)
These cookies help us understand how users interact with the platform, identify areas for improvement, and optimize performance. We only use analytics cookies with your explicit consent.
- Google Analytics: Tracks page views, session duration, bounce rates, and user journeys
- Performance Monitoring: Measures page load times, API response times, and error rates
- Feature Usage Analytics: Identifies which features are most/least used to guide product development
- A/B Testing: Helps us test different versions of features to improve user experience
Duration: Typically 24 months from your last interaction.
Legal Basis: Your explicit consent (you can withdraw at any time).
Third Parties: Google Analytics (privacy policy: https://policies.google.com/privacy)
2.3 Marketing Cookies (Optional)
These cookies help us deliver relevant information about new courses, features, and training opportunities. We only use marketing cookies with your explicit consent.
- Email Campaign Tracking: Measures email open rates, click-through rates, and engagement
- Feature Announcement Tracking: Shows which new features generate the most interest
- Course Recommendation Tracking: Helps personalize course suggestions based on your interests
Duration: Typically 12 months from your last interaction.
Legal Basis: Your explicit consent (you can withdraw at any time).
3. How We Use Cookies
- Authentication & Security: Keep you logged in securely and protect your account from unauthorized access
- Session Management: Remember your preferences and settings during your visit
- Performance Optimization: Identify slow-loading pages and technical issues to improve platform speed
- User Experience Improvement: Understand how users navigate the platform to make it more intuitive
- Feature Development: Analyze which features are valuable to prioritize future development
- Personalization: Tailor course recommendations and content based on your learning goals (only with consent)
4. Third-Party Cookies
We use reputable third-party services that may set cookies on your device:
- Google Analytics: For website analytics and performance monitoring (only with your consent). Google Privacy Policy
- AWS CloudFront: For content delivery and platform performance (essential cookies only). AWS Privacy Policy
All third-party providers are carefully selected and contractually required to protect your data and comply with UK GDPR.
5. Managing Your Cookie Preferences
5.1 Through TIQ Admin Privacy Settings
The easiest way to manage cookies is through your Privacy Settings page:
- Log in to your TIQ Admin account
- Navigate to Privacy & Data (in sidebar)
- Scroll to "Cookie & Consent Preferences"
- Toggle the switches for Analytics and Marketing cookies
- Click "Save Preferences"
Your preferences are saved immediately and will be applied across all your sessions.
5.2 Through Your Browser Settings
You can also control cookies through your browser settings. Most browsers allow you to:
- View and delete cookies
- Block all cookies
- Block third-party cookies
- Delete cookies when you close the browser
Browser-Specific Instructions:
- Google Chrome: Manage cookies in Chrome
- Mozilla Firefox: Manage cookies in Firefox
- Safari: Manage cookies in Safari
- Microsoft Edge: Manage cookies in Edge
Important: Blocking or deleting essential cookies will prevent you from logging in and using the platform.
6. Cookie Details
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
session_token | Essential | Authentication and session management | 24 hours or logout |
csrf_token | Essential | Security protection against CSRF attacks | Session |
cookieConsent | Essential | Stores your cookie consent preferences | 12 months |
sidebarCollapsed | Essential | Remembers sidebar expand/collapse preference | 30 days |
_ga | Analytics | Google Analytics - distinguishes users | 24 months |
_ga_* | Analytics | Google Analytics - maintains session state | 24 months |
_gid | Analytics | Google Analytics - distinguishes users | 24 hours |
7. Do Not Track (DNT) Signals
Some browsers have a "Do Not Track" (DNT) feature that signals websites not to track your browsing activity. Currently, there is no industry-wide standard for responding to DNT signals. However, we respect your preferences through our Privacy Settings, which give you granular control over analytics and marketing cookies.
8. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or a prominent notice on the platform
- Request renewed consent if required by law
Continued use of the platform after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about our use of cookies, please contact us:
Training Intelligence (TIQ) Ltd
Email: myaccount@tiqplus.com
Data Protection Officer: dpo@tiqplus.com